CSC 133 Help Desk User Support
This course focuses on the vital information and skills required for a user support professional including troubleshooting and problem solving; successful communication with users; determining a client's specific needs; and training end users. For those considering entering the field, alternate career paths for user-support workers are covered. With balanced coverage of both people skills and technical skills, this course is an excellent resource for those in or preparing for the technical-support field. 12 (2 lecture hours and 2 laboratory hours)