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Workplace Dynamics • Certificate of Completion

Occupational Program

Colleague Code: CC.WKPLD

Curriculum Code: BUS 100

Program Information:

  • This certificate provides students with the opportunity to develop skills to be successful in any business environment. Students will develop competency in the areas of professional and interpersonal communications, software and technology, and customer service.

  • This certificate provides a base of knowledge for students in areas related to customer service. This certificate of study must be taken in its entirety to meet requirements.

  • For Program Information Contact: Kim Alexander 217-786-3695 Dean: Kalith Smith 217-786-2414

Recommended Course Sequence:

First Semester:

CSS 100College Success Skills

2
CSC 105Computer Applications and Concepts

3
BUS 115Customer Relations

3
BUS 105Business Mathematics

3
OR
TEM 103Vocational-Technical Math

3
Total Credit Hours:11

Second Semester

CAS 130Word Processing Applications - MS Word

3
ESI 101Employability Skills

2
EGL 103Technical and Professional Communication I

3
CMN 101Public Speaking Fundamentals

3
OR
CMN 104Interpersonal Communication

3
Total Credit Hours:11

Course Requirements

Required Program Courses

BUS 115Customer Relations

3
CAS 130Word Processing Applications - MS Word

3
CSC 105Computer Applications and Concepts

3
CSS 100College Success Skills

2
EGL 103Technical and Professional Communication I

3
ESI 101Employability Skills

2
BUS 105Business Mathematics

3
OR
TEM 103Vocational-Technical Math

3
CMN 101Public Speaking Fundamentals

3
OR
CMN 104Interpersonal Communication

3
Total Credit Hours:22