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Help Desk • Certificate of Completion

Occupational Program

Colleague Code: CC.HPDK

Curriculum Code: CNC 200

Program Information:

This certificate provides computer science coursework necessary to train an employee to serve as a help desk support professional.

  • This applied science program of study must be taken in its entirety to meet certificate requirements.

For Program Information Contact:

Math and Computer Science Department at 217-786-2326 or 217-786-2386 or see a Student Success Coach.

Recommended Course Sequence:

First Semester:

EGL 101Composition I

3
CTC 125CISCO IT Essentials I

3
CAS 121Computer Applications and Concepts

3
ELT 222PC Troubleshooting

3

Second Semester:

CNC 142Introduction to Ethics, Security and Networking

4.5
CSC 150Introduction to Relational Database

3
CTC 145Help Desk

3

Course Requirements:

Required Program Courses

Please see your Student Success Coach for course planning.

EGL 101Composition I

3
CAS 121Computer Applications and Concepts

3
CNC 142Introduction to Ethics, Security and Networking

4.5
CSC 150Introduction to Relational Database

3
CTC 125CISCO IT Essentials I

3
CTC 145Help Desk

3
ELT 222PC Troubleshooting

3
Total Credit Hours:22.5