CTC 145 Help Desk
This course provides information to students on different career opportunities in the Help Desk field. It examines strategies and tools to evaluate computer products and provides the skills necessary to analyze and access computer hardware and software to address end user needs. A help desk environment is simulated to provide practice in training and supporting the end users. Students are exposed to typical processes that affect the help desk environment. 12 (2 lecture hours and 2 laboratory hours)