Help Desk • Certificate of Completion

Occupational Program

Colleague Code: CC.HPDK

Curriculum Code: CNC 200

Program Information:

This certificate will provide the skills and knowledge required for an entry level IT Help Desk position. Topics include an introduction to IT topics, troubleshooting, customer service, networking fundamentals, operating systems, system administration, and security.

This certificate must be taken in its entirety to meet certificate requirements.

For Program Information Contact:

Math and Computer Science Department at 217-786-2386 or see a Student Success Coach.

Recommended Course Sequence:

First Semester:

EGL 101	Composition I	3
	OR
EGL 103	Technical and Professional Communication I	3
CSC 100	Understanding Technology Today	3
CSC 130	IT Essentials	3

Second Semester:

CSC 132	Operating Systems for Help Desk User Support	3
CSC 133	Help Desk User Support	3
CSC 140	Introduction to Ethics and IT Security	3
Total Credit Hours:		18

Course Requirements:

Required Program Courses

Please see your Student Success Coach for course planning.

EGL 101	Composition I	3
	OR
EGL 103	Technical and Professional Communication I	3
CSC 100	Understanding Technology Today	3
CSC 130	IT Essentials	3
CSC 132	Operating Systems for Help Desk User Support	3
CSC 133	Help Desk User Support	3
CSC 140	Introduction to Ethics and IT Security	3
Total Credit Hours:		18