CTC 150 Introduction to Help Desk and Software Install
Introduction to Help Desk and Software Install is the first course for the Help Desk Certificate but not limited to the students pursuing a certificate program. This course provides information to help students understand the concepts of a help desk and different career paths s/he can follow in the Help Desk field. This course also provides the skills necessary to understand how people, processes, technology and information affect a typical help desk. Students are provided the opportunity to learn how to configure some of the popular software packages used in business and industry today. R, 12 (2 lecture hours and 2 laboratory hours)