HSP 105 Introduction to the Hospitality Industry

This course is designed to broaden the student's perspective of the hospitality industry while exploring, observing and learning the industry foundation - customer service. Through a series of guided, interactive excursions, in-class lectures, and guest presenters, students will have the opportunity to recognize, identify, describe, and practice quality customer service. R, W1, 12 (1 lecture hour and 2 laboratory hours)