COS 111 Office Procedures

This introductory course explores office technology employment opportunities and provides an overview of the roles and responsibilities of an office professional. Topics include: workplace dynamics, teams, customer relationships, human resources, leadership, ethics, communication, presentation strategies, telecommunications, meeting and event planning, mail handling, business travel and office automation. R, 12 (2 lecture hours and 2 laboratory hour) Prerequisite: COS 100 or 30-35 wpm Corequisite: CAS 121